Categorized | News

What Is Service Level Management?

Service level management is a process that assists companies preserve a healthy higher level of customer satisfaction. This involves reviewing, testing and bettering the overall performance of services. Additionally, it involves testing the impact of external improvements on the top quality of those solutions.

In order to measure the performance of an service, really necessary to make use of appropriate metrics. These will change from corporation to company. A simple way to get this done is to talk to customers. The resulting metrics will help you understand how well your provider is accomplishing, and how to improve this.

To achieve the above objectives, you need to develop a strategy, establish a plan, and after that monitor and report on your own progress. You will also need to identify the various tools, resources, and people required to associated with process happen.

The best way to attain this is to create a plan that sets out how every single task will probably be accomplished. This will include how long each task can take, who is accountable, and when the job should be completed.

Once you’ve established your system, you can start to implement the strategies you’ve got developed. For instance , you can set up automatic notifies to prevent service plan outages.

Different important things to try include major and running an exercise plan. Teaching will help you realize how to manage the processes. Getting a clear thought of how the company’s workflow works should allow you to make sure your program is getting together with the demands of the users.

Comments are closed.


The Economic Policy Analysis Unit (EPAU) was established in January 2010 under the Commissioner in charge of Macroeconomic Policy at the ECOWAS Commission in Abuja. The EPAU is a regional Think Tank sponsored by the African Capacity Building Foundation (ACBF).

EPAU Newsletter

You can Subscribe to our Monthly Newsletter

News Archive


Untitled Document
This Brochure presents the background, vision, mission, and objectives of EPAU. It includes the programme components and answers to FAQs
The Half-year progress report presents the highlights of the state of implementation of EPAU project since assumption of duty of EPAU experts


Untitled Document
Dr. Felix N'Zue is the Manager of EPAU
Dr. Wunmi Olayiwola is a Principal Programme Officer Research in EPAU
Dr. Mohamed Jalloh is a Principal Programme Officer Research in EPAU
Mrs. Uzoma Maranzu Jennifer Chioma is the Administrative Assistant in EPAU